Terms of service.
These Terms & Conditions apply to your use of the www.pilltime.co.uk website and every order placed with PillTime.
We make every effort to ensure that our terms and conditions are in plain and simple English.
These terms and conditions (together with the documents referred to in it) (collectively, these ‘terms’) set out the basis on which you may make use of the website www.pilltime.co.uk (our ‘site’), whether as a guest or a registered user. Please read these terms of use carefully before using our site.
By using our site, you indicate that you accept these terms and agree to abide by them. You must not use our site if you do not agree to these terms.
Information about us.
Our site is operated by PillTime Limited (under the trading name of PillTime) (‘we’). We are a company incorporated in England and Wales under company number 10381083. Our registered and trading office address is Units 7 & 8 Cribbs Causeway Centre, The Laurels, Cribbs Causeway, Bristol, England, BS10 7TT, United Kingdom. Our registered VAT number is 264667961.
The General Pharmaceutical Council regulates us, and our Pharmacy Registration Number is 9011779.
You can contact us using the following email address: customerservices@pilltime.co.uk or by telephone using the following number: 0800 074 3303.
Other terms may apply to you.
Our Privacy Policy which also applies to your use of our site sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and warrant that all data you provide is accurate.
If you register for our service, our terms and conditions will apply to our provision of the service to you.
We may make changes to these terms.
We may amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
We may make changes to our site.
We may occasionally update and change our site to reflect changes to our service, users’ needs, and business priorities or for any other reason.
We may suspend or withdraw our site.
We do not guarantee that our site, or any content, will always be available or uninterrupted. We may suspend, withdraw, or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions and that they comply with them.
Accessing our site.
Our site is directed to people residing in the United Kingdom. Any services provided via the site will be in English, and you will be responsible for ensuring that you fully understand the information and advice on our site. We do not represent that content available on or through our site is appropriate for use or available in other locations.
From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
Suppose you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures. In that case, you must treat such information as confidential and not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the terms of use provisions.
We will determine, at our discretion, whether there has been a breach of these terms through your use of our site. When a violation of these terms has occurred, we may take such action as we deem appropriate and may result in our taking all or any of the following steps:
immediate, temporary, or permanent withdrawal of your right to use our site.
issue of a warning to you.
legal proceedings against you resulting from the breach.
disclosure of such information to law enforcement authorities as necessary.
Registration with PillTime.
The contents of this web site are directed solely at those who access the site from the UK. Your use of this website and any purchase by you on this website of any products is governed by English Law and will be deemed to have taken place in England and subject to the exclusive jurisdiction of the English courts. Risk and title in the products will pass to you when they are despatched by us to you, from the UK, and you acknowledge and agree to be responsible for complying with any restrictions around the receipt and use by you of the products. While we always aim to accommodate your wishes for the most convenient delivery of your medication, PillTime reserves the right to restrict delivery of your orders of prescribed medication to the address on the prescription or the address registered at your GP surgery issuing the prescription.
PillTime has taken care in preparing the content of this website. To register with and use this site, you must be over 18, and the details you give us must be accurate. You will be responsible for your use of this site and for your orders, so please ensure that you keep your login details secure so that no one else can misuse them. To the fullest extent permitted by the law, PillTime disclaims all warranties of any kind concerning the content of this website.
PillTime and its directors or related companies shall not be liable for any losses or claims arising directly or indirectly from the use of this website, except that this exclusion of liability does not apply to any damages in connection with death or personal injury caused by the negligence of PillTime its directors or employees. All content of this website is for information purposes only and is not a substitute for professional medical advice; instead, it is designed to support, not replace, the relationship between you and your healthcare providers. You should ensure you carefully read all product packaging and labels before use.
If you have or suspect you have a health problem, you should consult your doctor. Please consult your doctor before taking any new product, particularly if you are already under medical care. Any links on this website to other websites are provided for your interest only. PillTime has no control over these sites, so there is no responsibility or liability for their content, and the links do not imply any endorsement of the content. If any of these terms are held to be invalid or unenforceable, then the validity and enforceability of the remaining provisions shall not be affected.
Orders and Payment.
Once an order has been placed, the transaction is processed at the premises of PillTime by our registered pharmacy, which is registered with the General Pharmaceutical Council. Any order a customer places is an offer to purchase, which PillTime may accept or decline at its absolute discretion without giving a reason. A confirmation email is a notification that we have received your order on our website. A contract is deemed to be made at the point of a sale invoice being issued by PillTime following the checking of orders by a pharmacist. We only deliver prescription medication within the UK.
PillTime will usually take payment after your prescription has been verified and before your goods are despatched. Where a customer payment is subsequently rejected or returned for any reason, the customer will be responsible for providing prompt alternative means of payment. In the event of default, PillTime will add reasonable collection charges and solicitors’ fees to the customer’s account. EU residents pay the VAT-inclusive price. Non-EU/exempt residents pay the exclusive price.
Prescriptions.
All NHS Prescription Services provided by PillTime are supplied on a “best endeavours” basis. You are instructing PillTime to request and collect your prescription from your GP by placing your request. Requests made electronically from this website, or our App will be forwarded to your doctor as soon as possible. To ensure the safe receipt of any electronic prescription issued about your request, we may re-confirm your pharmacy nomination before this is forwarded to your doctor. Due to the range of third-party networks and innovative technology used for this transmission, we cannot guarantee a time of arrival of the request at your doctor’s surgery or guarantee that it will arrive at all. You are responsible for determining and checking if this request has been received.
PillTime will contact you on receipt of the prescription to inform you of any cost for payment. We are legally only able to dispense medicines for you when we have received either an electronic prescription digitally signed by a prescribing doctor, or a conventional paper prescription signed in writing by a prescribing doctor. Prescriptions are issued entirely at the discretion of the prescriber.
PillTime accepts no liability for ordering medicines which we will only do on your behalf using the information you gave us. PillTime needs at least 10 days to process your prescription before the medication start date. Any prescriptions received in less than 10 days may be delayed for which we can accept no responsibility. In all other cases, we expect you, the patient, to raise orders with your GP surgery.
Despatch of medications.
You acknowledge that PillTime is not responsible for incidents relating to the storage, handling, manufacture, delivery, use, misuse, or abuse of your medication. PillTime only delivers to patients registered with a GP in England.
Free NHS prescriptions.
In some situations, patients are automatically entitled to free NHS prescriptions. You can check whether you’re entitled to receive free prescriptions here.
PillTime is a free service for people who are entitled to free prescriptions. The PillTime service excludes prescription charges that are paid to the NHS when a valid exemption from prescription charges is not in place.
What information do we need?
When registering as a PillTime patient, we’ll ask whether you pay for your NHS prescriptions. If you’re entitled to free NHS prescriptions, we’ll ask the reason and, if applicable, when it’s due to expire.
PillTime uses the NHS’s Real Time Exemption Checking (RTEC) system to confirm your exemption status. If it cannot verify your exemption, we’ll use the information provided on your account.
We don’t ask for physical proof of your entitlement, but it’s your responsibility to ensure the information we hold is accurate and current. You can do this through your online account or by contacting our Customer Care team.
The NHS carry out checks on the exemption status of patients. Anyone found to be claiming free prescriptions falsely could be liable for a penalty fine. You also ensure we don’t charge you incorrectly by supplying accurate information.
What happens when my exemption from paying NHS prescription charges expires?
If your exemption has expired and you still need to update us with new valid details, we may begin taking payment for prescription charges if you’ve given us your payment details. Without payment details, it could delay our dispensing process while we contact you.
If you’ve been exempt from paying NHS prescription charges for one of the following reasons, you must pay for your prescriptions upon expiry.
You have a maternity exemption certificate
You are a child under 16 years old
You are aged between 16 and 18 and are in full-time education
Any account with an expired exemption with valid payment details will be charged for their prescriptions.
In other instances, we’ll continue to honour your entitlement to free prescriptions unless informed of a change in circumstances.
Please note that without valid proof of your exemption, the NHS could issue you a fine for making a false claim.
You can update your details by logging in to Your Account at PillTime.co.uk
NHS prepayment certificates (PPC).
An NHS prepayment certificate (PPC) can help patients who are prescribed multiple regular medicines save money on their prescriptions. You can learn about and purchase PPCs online here. Having a valid PPC means you’ve already paid. Therefore, we won’t charge you for NHS prescriptions during the period covered by the PPC, and your account will be classed as ‘exempt from paying prescription charges’.
If your circumstances change, it’s still your responsibility to keep us up to date with accurate information.
Managing other people’s medication.
In principle, registration for our service is carried out by the patient, however, we also provide the opportunity to register on behalf of someone else, if you are a carer for example. You can register an account and order repeat prescription medicines for others online when you
are the responsible parent or legal guardian for a minor,
have been appointed guardian in a ‘guardianship order’ or ‘hospital section’ made under the Mental Health Act, or
have explicitly been authorised to act on behalf of another or have the authority to represent someone else as their proxy and you have first obtained consent from the patient that you act as their proxy to manage their medication and for the pharmacist or pharmacist technician responsible for any order to access their NHS Summary Care Record.
When you assist someone with the technical aspects of setting up an account and managing prescriptions, you must ensure that the patient understands the steps taken and terms accepted and give clear instructions to provide consent at the relevant stages of the registration or ordering process.
Marketing & promotions.
All offers on this site are subject to availability and whilst stocks last. At most, one discount offer code or voucher code may be used for a single order.
Emergency services.
PillTime is not an emergency service and is not to be used if you have a medical emergency. If you require urgent medical care, please get in touch with your GP. If you believe you are in a critical situation or emergency, contact 999.
Your Privacy.
Your privacy is important to us. Please see our Privacy Policy for details of what information we collect and how we will use and protect it. We will process the data you send to us as per our Privacy Policy.
You authorise us, at any time, to use any means that we consider necessary to verify your identity and creditworthiness with any third-party providers of information.
Please note that in an emergency, we may need to contact a healthcare professional, social services or emergency service without your consent, even if you have declined any of our offers to contact your GP. In addition, the following Terms and Conditions apply to users of the NHS Prescription Service.
Damaged items.
If your prescription medicines appear damaged or the delivery seems wrong, please get in touch with 0800 074 3303 or email customerservices@pilltime.co.uk. We will make every effort to replace any damaged products.
For any lost items, please contact the courier before contacting PillTime.
Permission to View Your NHS Summary Care Record.
In providing care to you, PillTime would like to view your Summary Care Record so that we can provide the best possible care for you from the most up-to-date information available. Your Summary Care Record (SCR) contains data from your health records, such as your current prescription details, allergies and any bad reactions to medication you have had in the past. It will also include your name, address, date of birth, and unique NHS Number to help identify you correctly. The details are recorded whenever your record is accessed, should you wish to question this at any point. You can opt out of providing SCR consent altogether, and you should contact your GP practice, who will record this if this is your preference. You can change this permission at any point just by contacting us.
For more information on the Summary Care Record, please visit www.digital.nhs.uk/summary-care-records/patients
Intellectual property.
All designs, text, graphics, their selection and arrangement on this website are the copyright of PillTime. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without PillTime’s prior written consent is strictly prohibited. All brand names, products, service names, titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. PillTime does not permit their use by anyone other than the said holders, and such use may constitute an infringement of the holders’ rights. This contract is governed by English law.
The above terms are subject to change due to the implementation of the Consumer Bill of Rights Act 2015.
These terms and conditions do not affect your statutory rights as a consumer.